If my payment won't go through, what should I do?

If your payment doesn’t go through, we recommend contacting your bank. Substantial payments are often declined by banks in the interest of security. Please notify the bank that this is a legitimate payment on your part and then attempt the payment again.

There may also be an issue with the limit on your card, which might need to be rectified.

If you have any other problems relating to payments, contact our Customer Care Team.

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