Your local travel consultant should respond to your travel request within 48 hours, but please be patient, as it can take up to 72 hours, especially where time differences or weekend requests are concerned.

If, after 72 hours, you have not heard back from your local consultant, please contact the consultant directly through your Holiders account.

If you have further problems with contacting your local travel consultant following reaching out directly, contact our Customer Care Team through our contact form.